“You see, but you do not observe. The distinction is clear.” Sherlock Holmes said this to John Watson in “A Scandal in Bohemia.” Holmes was referring to the number of steps from the hall to the rooms upstairs. Watson, by his own admission, has mounted those steps hundreds of times, but could not say how many there were. The same can be said in the world of IT cybersecurity. A lot of data, an overwhelming amount actually, is available from hundreds of sources, but rarely is it observed. Having something and getting value from it are entirely different.

This is also underlined in the story, “Peace Health employee accessed patient info unnecessarily.” On Aug. 9, a Vancouver medical center, Peace Health, discovered that an employee accessed electronic files containing protected health information, including patient names, ages, medical records, account numbers, admission and discharge dates, progress notes, and diagnoses. An investigation revealed that the employee accessed patient information between November 2011 and July 2017.

What? This had been going on for 5 years and was just discovered? It would seem this is another case of “You see but do not observe,” and indeed the distinction is clear. Log data showing what this employee was doing had been accumulating and faithfully archived, but it was never examined.

What was the impact? There was reputational damage, plus the costs incurred (letters, call center expenses, etc.), and possible fines by HHS for the HIPAA violation. Plus, there was disruption of regular tasks to investigate the extent and depth of this incident and related incidents that may have occurred.

Ben Franklin observed that an ounce of prevention is worth a pound of cure. The same is true in cybersecurity. We at EventTracker know that it’s hard to pay attention given the volume of security data that is emitted by the modern network. Therefore, we provide security monitoring as a service, so that you don’t just get more technology thrust your way, you gain the actual outcome you desire.